Customer Service

Shipping & Delivery

Currently we ship orders to UAE only. 
Free shipping for orders above AED 200. Free shipping anywhere across the UAE (Dispatch within 2-3 Days). 

Terms & Conditions

We accept payments online using Visa and MasterCard credit/debit card in AED or any other currency.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 are prohibited to register as a User or to transact on this website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records, Merchant policies and rules.

Delivery Policy

Unboxdeals will NOT deal or provide any services or products to any OFAC sanctioned countries in accordance with the law of UAE.

Refund/Return Policy

Refunds will be done only through the Original Mode of Payment.

Warranty

All warranty periods are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may very depending on product and manufacturer and may be longer than the warranty period covered. Please refer to the manufacturer's website or product manuals/packaging for more information.
Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damages to the product from misuse, dropping, any damage, etc. In no way does Unboxdeals warrant any product for fitness of use or for representations made by the manufacturer.

Cancellation Policy

As long as the shipment has not left our warehouse, the order may be cancelled. Cancellations can be carried out by mailing us at sales@unboxdeals.com If the shipment has already left our warehouse, we won’t be able to cancel the order. In case of receipt of damaged or defective items through courier, please report the same immediately to our Customer Service team. This should be reported on the same day of receipt of the parcel.

Ordering Policy

How do I know the order has been confirmed?
Once your order has been logged and payment authorization has been received the seller confirms receipt of the order the begins processing begins.

Can I order by phone?
Yes, you can call our customer service number (800 1500).

Payment Policy

How do I pay using a credit card?
We accept payments made using Visa, MasterCard. To pay using your credit card at checkout you will need your card number, expiry date, three-digit CVV number (found on the back of your card). After entering these details you will be redirected to the bank's page for entering the online 3D Secure password.

Is it safe to use my credit card on Unboxdeals?
Your online transaction on Unboxdeals is secure with the highest levels of transaction security currently available on the Internet. Unboxdeals uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks.

What is Cash on Delivery?
If you are not comfortable making an online payment on Unboxdeals, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.